Terms & Conditions

Last Updated: July 20, 2026
Company Name: Crawl Pros LLC dba Crawl Pros, Pest Pros, Duct Pros, Plumber Pros
Website: https://dev.crawlpros.com/

1. Program Description and Acceptance of Terms

Crawl Pros LLC (“Company,” “we,” “our,” or “us”) operates one or more text messaging, email, and call programs (collectively, the “Programs”) to communicate with customers and prospects regarding our services. These Programs may include, without limitation:

• Servicerelated alerts and reminders.
• Customer support and scheduling updates.
• Postproject followup communications, including satisfaction surveys, Net Promoter Score (NPS) collection, qualitative feedback about completed work, and invitations to leave public reviews on thirdparty platforms.
• Where permitted, limited informational or promotional messages related to our services.

By providing your contact information (including your mobile phone number and email address) and opting in to receive messages from us, or by using our Website or services, you agree to these Terms & Conditions and our Privacy Policy (together, the “Terms”). If you do not agree, please do not enroll in any Program or use the Website.

• Program / Brand Name(s): “Crawl Pros LLC Customer Communications”
• Program Description: Onetime and recurring communications by SMS, MMS, phone, and email related to service scheduling and support, postproject surveys (including NPS), feedback collection, and invitations to leave public reviews, as well as other servicerelated and, where permitted, limited promotional messages.

2. Message Frequency and Charges

• Message and data rates may apply.
• Message frequency may vary based on your interactions with us and which Programs you join (for example, number of projects, survey requests, or inbound inquiries).
• Your wireless carrier may charge you for text messages according to your mobile plan. You are responsible for any such charges.

3. OptIn and OptOut

You may opt in to receive messages from us by, for example, submitting a form on our Website that includes consent language, requesting text or email updates, providing your information during a service interaction, or otherwise agreeing to receive communications.

OptOut Instructions (STOP):

• To stop receiving text messages from a Program, reply “STOP” to any message we send you.
• After you send “STOP,” we may send you a onetime confirmation message to confirm that you have been unsubscribed from that Program. After this, you will no longer receive messages from that specific Program, but you may still receive messages from other Programs you have joined (unless and until you opt out of those Programs as well).

Help Instructions (HELP):

• If you need assistance with a Program, reply “HELP” to any message or contact us using the information in Section 6 (Customer Support).

You may also contact us directly using the information in Section 6 to request that we stop sending messages via SMS, email, or phone.

4. Carrier Disclosures

Carriers are not liable for any delayed or undelivered messages. Availability of a Program and performance of message delivery may be affected by your carrier’s coverage and network conditions.

5. PostProject Survey and Review Requests

After a project or service is completed, we may contact you by phone, SMS/MMS, or email to:

• Request that you complete a satisfaction survey.
• Collect a Net Promoter Score (NPS) or other rating regarding your experience.
• Gather qualitative feedback about the work that was performed.
• Ask you to leave a review on public platforms (such as online review or social media sites), at your discretion.

Your participation in surveys, feedback requests, or public reviews is voluntary. Declining to participate will not affect your ability to receive services from us.

6. Customer Support and Contact Information

If you have questions about these Terms or any Program, or if you need help, please contact us:

• Phone: (866) 673-9626
• Email: info@dev.crawlpros.com
• Mailing Address: 10733 A St S Unit A, Tacoma WA 98444

You may also reply HELP to any text message for assistance.

7. Intellectual Property

The Website and its original content, features, and functionality are and will remain the exclusive property of Crawl Pros LLC and its licensors. You may not copy, modify, distribute, or create derivative works from any part of the Website without our prior written consent.

8. Disclaimer of Warranties

Your use of the Website is at your sole risk. The Website is provided on an “AS IS” and “AS AVAILABLE” basis, without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance. This Section applies to the Website itself and does not modify the terms of any separate written service agreement between you and the Company.

9. Limitation of Liability

To the fullest extent permitted by applicable law, the Company and its owners, officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising out of or relating to your use of, or inability to use, the Website or the Programs.

10. Termination

We may terminate or suspend access to the Website or any Program immediately, without prior notice or liability, for any reason, including if you breach these Terms. All provisions of these Terms that by their nature should survive termination will survive, including intellectual property provisions, warranty disclaimers, and limitations of liability.

11. Governing Law; Miscellaneous

These Terms are governed by the laws of the State of Washington, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision. If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full effect. These Terms, together with any separate written service agreement between you and the Company, constitute the entire agreement between us regarding the Website and the Programs, and supersede any earlier website terms and conditions previously posted on this Website.